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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Contact form not loading

    Asked by chemicalnit on September 25, 2012 at 03:57 AM

    Hi I am using your form in 2 of my websites.They are Joomla websites and are clones of each other.

    Jot form is working on one, but not loading on the other.

    What do I do?

    I checked all parameters. They are all the same. The module positions, pages everything.

    I even cloned this contact form and tried to use it., But it is still not working on one of the websites ! 

    I wonder what athe problem could be.

    It is loading here http://whataportrait.co.uk/contact-us.html

    But not loading here http://whataportrait.com/contact-us.html

    Please help.

    Page URL:
    http://whataportrait.com/contact-us.html

  • Profile Image

    Answered by pinoytech on September 25, 2012 at 06:09 AM

    Hi there,

    Sorry for the inconvenience that may have caused. As I have check source code of this site: http://whataportrait.com/contact-us.html I wasn't able to find any codes of your form. Could you please to embed your form code onto your site and do let us know if the said issue still persists?

    Thank you!

  • Profile Image

    Answered by chemicalnit on September 25, 2012 at 06:51 AM

    Hi there. Issue resolved :)

    I actually created another page http://whataportrait.com/abc.html and got the contact form here. And to my surprise it started working. So I renamed this page to contact-us.html and deleted the previous one.

    All working now.

    Case closed \m/

    Thanks a lot ! :D

  • Profile Image

    Answered by pinoytech on September 25, 2012 at 06:56 AM

    Good to hear that! If you need our assistance again, feel free to contact us at anytime.

    Have a good day!