I can't log in

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    manuel@hankewealth.com 
    Asked on December 22, 2017 at 01:48 PM

    Ive tried in chrome and firefox.

    Ive reset my password.

    No luck. Is the system down?

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    ktyaguirre
    Answered on December 22, 2017 at 02:29 PM

    Upon review of your account it was found that form:

    http://www.jotform.us/form/73555179684168 is collecting social security numbers.

    Such collection is prohibited under ourTerms of use


    But it is allowed only if you add a signature widget in order for your customers to acknolwedge the collection of such information.

    Please refer to the link below:


    Add a signature widget


    We have cleansed your form and reactivated your account. Please add first the widget then proceed to request the information in order for the system to recognize it is a valid collection.

    Allow 30 minutes for the system to reset and be able to recognize your login.

    Thank you


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    manuelburkhardt
    Answered on December 22, 2017 at 02:43 PM
    Ok that would have been nice to know as I was entering that field. Completely locking me out of the system without any warning was a pretty frustrating experience.
    I’m going to cancel my subscription.
    You need to find a better way of making that “violation of terms” more prominent, you need to give clients an opportunity to change it before locking them out of their own account.
    Manuel R. Burkhardt-Apolonio, MSFP
    Associate Financial Planner
    Hanke & Co. Wealth Management LLC
    100 Bush Street, Suite 1675
    San Francisco, CA 94104-3943
    415-781-6300 | manuel@hankewealth.com
    www.hankewealth.com
    Securely send attachments here .
    Schedule an appointment here .
    Hanke & Co. Wealth Management LLC, is a Registered Investment Advisor. The information contained in this email message is being transmitted to and is intended for the use of only the individual(s) to whom it is addressed. If the reader of this message is not the intended recipient, you are hereby advised that any dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please immediately delete.
    ...
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    ktyaguirre
    Answered on December 22, 2017 at 02:51 PM

    We apologize for the inconvenience but your account was auto suspended by the automated Phishing Detector and your form was created today.

    Free accounts are suspended immediately whereas the Paid accounts are given email warning of the violation of Terms. It is an extra feature  for paid users.

    Might you want to be notified with a written notice you are very welcome to upgrade at your earliest convenience.

     

    In no way was the system implemented to annoy customers. Please be advised again about our

     

    https://www.jotform.com/help/8-Terms-of-Use

    So you can follow through accordingly.

    Thank you.