The Easiest Online Form Builder: JotForm Support Forum

Hi there,

Sorry for the inconvenience that may have caused. Regarding on this issue, could you please try to re-embed your form code into your website using this method: http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-

However, if the said issue still persists do let us know to assist you further.

Thank you!

@democlouds,

We would like to help you with changing the embed method of your forms.  However, as you can understand, it is beyond our limits to log into your account and make the changes ourselfs.  It would be too risky for both, you as the owner of the accounts and our team. 

As per fixing the issue, it may be due to the use of a deprecated method of embedign forms on FB.  We have seen cases where with the new time-line feature of FB the shared forms show the same error that you have mentioned.  We have contacted FB to inquire about the issue without having a resolution to the bug on their end.  

This is why we encourage you to use the other methods on your forms:

http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-

http://www.jotform.com/help/22-Adding-Form-to-Facebook

With the number of forms that would need to be re-embeded I suggest that you try one or two and see which method best suits your needs before following through with the rest of the forms. 

Cheers!

Dear Support

We have done exactly as above recommended method described in http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-

- it used to work perfectly for many months until a few days ago!

PLEASE HELP

Hi,

I did some test on my end and I found that if your Facebook account "Secure Browsing" is Enabled, this error comes. But when you disable Secure Browsing you will not encounter this problem.

So, base on my knowledge on creating Facebook Apps, this error will occur if your Canvass URL and Secure Page Tab URL is not HTTPS:// , so I would suggest to please check those if you have them entered correctly.

I hope this helps.

Thanks

In addition to Rodjit's response, it would also be great if you can share with us a screenshot of your facebook app settings on the following:

- Basic Info:
- Website with Facebook Login:
- App on Facebook:
- Page Tab

Hi Liyam

Sure, please find attached screenshot as requested,

Awaiting your kind feedback,

Screenshot here:

http://www.jotform.com/answers/133668-404-error-on-facebook-forms#0

thx

This URL works fine:

http://www.jotform.com/form/12421942859

Do you still have this problem? 

Hello aytekin, and good to see the jotform cofounder answering us

the URL works fine however on facebook it doesn't  , i think it is Ecafe Food Menu , we tried to open its tab on FB but the same problem always

We need a solution for this as soon as possible

thank you

@democlouds

We will try to investigate this further while we are not completely certain what causes the problem. An alternative solution is to re-embed your forms using Static HTML app. Please follow this tutorial to learn more: http://www.jotform.com/help/22-Adding-Form-to-Facebook. This should help.

Our apologies for this inconveniences caused.

Hello. After doing numerous tests, here's the solution:

Please change your Page Tab details to the following:

Page Tab URL:  https://www.jotform.com/form/12421942859

Secure Page Tab URL: https://secure.jotform.com/form/12421942859

Note: make sure you do not have the slash (/) at the end of the URL.  The forward slashes are only requred for the App on Facebook Canvas and Secure Canvas URLs.

Dear Liam,

when we created the tabs we made sure to remove the slash from all the page tab, must be some other issue

if you want i can email you privatly our log in details so you can check our forms and caytch the problem

take care 

@democlouds

Yes, we would be happy to assist you further with this. You may send your account details at support@jotform.com or support@interlogy.com.

Thanks!

sent! 

thanks for your support

Hello democlouds.  Thanks for the email, but it's not necessary to give to us your JotForm account access information.

Based on your screenshot of your Facebook Developers apps page, the information are as follows under the Page Tab:

    Page Tab URL:  https://www.jotform.com/form/12421942859/
     Secure Page Tab URL: https://www.jotform.com/form/12421942859/

What I need you to do is you will need to access your Facebook Developers apps page and edit the following details as I have stated previously:

From:

     Page Tab URL:  https://www.jotform.com/form/12421942859/

     Secure Page Tab URL: https://www.jotform.com/form/12421942859/

To:

     Page Tab URL:  https://www.jotform.com/form/12421942859

     Secure Page Tab URL: https://secure.jotform.com/form/12421942859

Please check the screenshot below:

Please let us know if you need further clarifications.  Thanks.

Dear Liyam

I have just done as advised in your screenshot above, the problem still persists. Check below

Could not paste the screenshot here for some reason..

But I just removed the "/" as advised and I still get an error message on my Facebook form

Thank you for your update, democlouds.

I'm not certain if you did this change already, can you confirm that under the this is the exact URL under the Secure Page Tab URL:

https://secure.jotform.com/form/12421942859

Please take note of the underlined.  Originally it's www.jotform.com according to your 1st screenshot.

Please keep us posted.  Thanks.

Dear Liam

We did actually put the page under secure just, just like you wrote it, still nothing happened

By the way how can we attach a picture here!

Thank you

I'm sorry to hear that, democlouds.

You can try uploading the screenshot on this form for the meantime, and then get the URL and embed it here by clicking the tree icon and paste the link in the pop-up window (on the Image URL field).

You can also just send it via email and I'll check the attachment.

Thanks.

Now i am recreating all the tabs on Woobox!! our customers are fed up wih waiting

THANK YOU JotForm!! the Secure Browsing thing did it!

In behalf of the Jotform Team, you are welcome Kiki! Glad that it works. Cheers!