URGENT: 404 Not Found nginx/1.0.8 ERROR

democlouds

Asked on September 25, 2012 at 06:02 AM

Dear support team,

We have a big problem with all our client fan pages:

All the tabs on Facebook created with JotForm are showing an ERROR message: URGENT: 404 Not Found nginx/1.0.8

For example check:

http://www.facebook.com/eddesands.group/app_205965982865342

Please help!!!

Page URL:
http://www.facebook.com/eddesands.group/app_205965982865342

pinoytech

Answered on September 25, 2012 at 06:14 AM

Hi there,

Sorry for the inconvenience that may have caused. Regarding on this issue, could you please try to re-embed your form code into your website using this method: http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-

However, if the said issue still persists do let us know to assist you further.

Thank you!

democlouds

Answered on September 26, 2012 at 07:47 AM

Dear Support

We have done exactly as above recommended method described in http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-

- it used to work perfectly for many months until a few days ago!

PLEASE HELP

JotForm Support

Rodjit

Answered on September 26, 2012 at 09:37 AM

Hi,

I did some test on my end and I found that if your Facebook account "Secure Browsing" is Enabled, this error comes. But when you disable Secure Browsing you will not encounter this problem.

So, base on my knowledge on creating Facebook Apps, this error will occur if your Canvass URL and Secure Page Tab URL is not HTTPS:// , so I would suggest to please check those if you have them entered correctly.

I hope this helps.

Thanks

JotForm Support

liyam

Answered on September 26, 2012 at 09:47 AM

In addition to Rodjit's response, it would also be great if you can share with us a screenshot of your facebook app settings on the following:

- Basic Info:
- Website with Facebook Login:
- App on Facebook:
- Page Tab

guest_22701033218036

Answered on September 27, 2012 at 02:54 AM

Hi Liyam

Sure, please find attached screenshot as requested,

Awaiting your kind feedback,

guest_22701033218036

Answered on September 27, 2012 at 02:57 AM

Screenshot here:

http://www.jotform.com/answers/133668-404-error-on-facebook-forms#0

thx

JotForm Founder

aytekin

Answered on September 27, 2012 at 04:10 AM

This URL works fine:

http://www.jotform.com/form/12421942859

Do you still have this problem?

democlouds

Answered on September 27, 2012 at 04:31 AM

Hello aytekin, and good to see the jotform cofounder answering us

the URL works fine however on facebook it doesn't , i think it is Ecafe Food Menu , we tried to open its tab on FB but the same problem always

We need a solution for this as soon as possible

thank you

JotForm Support

idarktech

Answered on September 27, 2012 at 04:39 AM

@democlouds

We will try to investigate this further while we are not completely certain what causes the problem. An alternative solution is to re-embed your forms using Static HTML app. Please follow this tutorial to learn more: http://www.jotform.com/help/22-Adding-Form-to-Facebook. This should help.

Our apologies for this inconveniences caused.

JotForm Support

liyam

Answered on September 27, 2012 at 07:40 AM

Hello. After doing numerous tests, here's the solution:

Please change your Page Tab details to the following:

Page Tab URL: https://www.jotform.com/form/12421942859

Secure Page Tab URL: https://secure.jotform.com/form/12421942859

Note: make sure you do not have the slash (/) at the end of the URL. The forward slashes are only requred for the App on Facebook Canvas and Secure Canvas URLs.

democlouds

Answered on September 27, 2012 at 10:25 AM

Dear Liam,

when we created the tabs we made sure to remove the slash from all the page tab, must be some other issue

if you want i can email you privatly our log in details so you can check our forms and caytch the problem

take care

JotForm Support

idarktech

Answered on September 27, 2012 at 11:22 AM

@democlouds

Yes, we would be happy to assist you further with this. You may send your account details at support@jotform.com or support@interlogy.com.

Thanks!

democlouds

Answered on September 28, 2012 at 04:29 AM

sent!

thanks for your support

JotForm Support

liyam

Answered on September 28, 2012 at 05:48 AM

Hello democlouds. Thanks for the email, but it's not necessary to give to us your JotForm account access information.

Based on your screenshot of your Facebook Developers apps page, the information are as follows under the Page Tab:

Page Tab URL: https://www.jotform.com/form/12421942859/
Secure Page Tab URL: https://www.jotform.com/form/12421942859/

What I need you to do is you will need to access your Facebook Developers apps page and edit the following details as I have stated previously:

From:

Page Tab URL: https://www.jotform.com/form/12421942859/

Secure Page Tab URL: https://www.jotform.com/form/12421942859/

To:

Page Tab URL: https://www.jotform.com/form/12421942859

Secure Page Tab URL: https://secure.jotform.com/form/12421942859

Please check the screenshot below:

Please let us know if you need further clarifications. Thanks.

democlouds

Answered on October 01, 2012 at 05:44 AM

Dear Liyam

I have just done as advised in your screenshot above, the problem still persists. Check below

democlouds

Answered on October 01, 2012 at 05:45 AM

Could not paste the screenshot here for some reason..

But I just removed the "/" as advised and I still get an error message on my Facebook form

JotForm Support

liyam

Answered on October 01, 2012 at 06:08 AM

Thank you for your update, democlouds.

I'm not certain if you did this change already, can you confirm that under the this is the exact URL under the Secure Page Tab URL:

https://secure.jotform.com/form/12421942859

Please take note of the underlined. Originally it's www.jotform.com according to your 1st screenshot.

Please keep us posted. Thanks.

democlouds

Answered on October 01, 2012 at 06:40 AM

Dear Liam

We did actually put the page under secure just, just like you wrote it, still nothing happened

By the way how can we attach a picture here!

Thank you

JotForm Support

liyam

Answered on October 01, 2012 at 07:12 AM

I'm sorry to hear that, democlouds.

You can try uploading the screenshot on this form for the meantime, and then get the URL and embed it here by clicking the tree icon and paste the link in the pop-up window (on the Image URL field).

You can also just send it via email and I'll check the attachment.

Thanks.

democlouds

Answered on October 03, 2012 at 08:37 AM

Now i am recreating all the tabs on Woobox!! our customers are fed up wih waiting

Kiki

Answered on January 29, 2013 at 02:44 PM

THANK YOU JotForm!! the Secure Browsing thing did it!

JotForm Support

Welvin

Answered on January 29, 2013 at 02:53 PM

In behalf of the Jotform Team, you are welcome Kiki! Glad that it works. Cheers!