Will my account be billed if I recharge my Credit Card after a failed charge?

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    abo_omar
    Asked on December 23, 2017 at 03:07 PM

    Hi JotForm team,

    I forget my billing date today, is there any problem if i recharge my Credit Card tomorrow or after tomorrow and make the payment of my account?

    thank you very much.


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    TREVON
    Answered on December 23, 2017 at 03:40 PM

    Yes you can be able to recharge your account and our system will keep on retrying to bill your account and once the payment is successful your subscription will be renewed.

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    abo_omar
    Answered on December 26, 2017 at 03:15 AM

    Thank you my friend, my Card now is ready and charged with money.

    is there any way to charge the bill manual or must be done automatic by the system ?

    Thanks.

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    Nik_C
    Answered on December 26, 2017 at 04:04 AM

    We cannot charge manually, there is, however, a way for you to purchase manually, but that will require canceling current plan and downgrading, so, for now, it's better if we let the system to attempt the charge again.

    If you experience any further problems please let us know so we can handle.

    Thank you!