Why Geo location widget is not showing data properly?

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    ravimann
    Asked on December 24, 2017 at 06:51 AM

    Also, both these forms do not populate hidden fields (geolocation widget
    info)

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    Nik_C
    Answered on December 24, 2017 at 06:55 AM

    For Geolocation widget to work you have to input the Google Maps API key:

    1514116454Screen Shot 2017-12-24 at 12.5

    Without that, the widget will not work.

    You can access it from the Widget's wizard.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    ravimann
    Answered on December 24, 2017 at 11:43 AM
    I tried adding Google Maps api. And I also tried adding another WIDGET -
    Get Visitor Details - it does not work
    This form -- https://form.jotform.com/72665676237165
    *Creative Peppers Inc DBA COMPUTER SERVICES *
    595 Rock Round West Dr Ste 304 Rock Round TX 78681 | *M:* +1 737 333 1133
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    www.creativepeppers.com | www.computerservicestx.com |
    www.computerservicestx.net
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    BDAVID
    Answered on December 24, 2017 at 01:11 PM

    It appears like you deleted the Geo Location widget from your form, and added the Get Visitor Location widget instead. I have cloned the form, and tested it, and it did not work, because you have hidden it through its settings, and wizard.

    So, to make it work, please disable the hidden option from its settings:

    1514138958hide.png

    Hiding it through the wizard is enough:

    1514139047hide_001.png

    So it won't show in the form, but the data is captured and it will show in your submissions report.

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    ravimann
    Answered on December 25, 2017 at 01:43 PM
    Ok! I added the API, it still does not work.
    Also, "Get Visitor" widget doesnt fetch the details. Please check the
    latest submission

    https://form.jotform.com/73534357937164
    *Creative Peppers Inc DBA COMPUTER SERVICES *
    595 Rock Round West Dr Ste 304 Rock Round TX 78681 | *M:* +1 737 333 1133
    *E Mail: *mann@creativepeppers.com | mann@computerservicestx.com
    www.creativepeppers.com | www.computerservicestx.com |
    www.computerservicestx.net
    This e-mail and any attachments are confidential and intended solely for
    the addressee and may also be privileged or exempt from disclosure under
    applicable law. If you are not the addressee or have received this e-mail
    in error, please notify the sender immediately, delete it from your system
    and do not copy, disclose or otherwise act upon any part of this e-mail or
    its attachments. Internet communications are not guaranteed to be secure or
    virus-free. Creative Peppers does not accept responsibility for any loss
    arising from unauthorized access to, or interference with, any Internet
    communications by any third party, or from the transmission of any viruses.
    Replies to this e-mail may be monitored by Creative Peppers for operational
    or business reasons. Any opinion or other information in this e-mail or its
    attachments that do not relate to the business of Creative Peppers is
    personal to the sender and is not given or endorsed by Creative Peppers.
    ...
  • Profile Image
    Nik_C
    Answered on December 25, 2017 at 02:12 PM

    Could you please give us more information about the Geolocation widget and what exactly is not working?

    Also, please try creating new Google Maps API key:

    1514229068Screen Shot 2017-12-25 at 8.16

    I checked and everything seems fine.

    We'll wait for your response.

    Regarding the Get visitor question I opened a separate thread here: https://www.jotform.com/answers/1331035

    We will attend it shortly.

    Thank you!