Error in field validation

  • Profile Image
    Asked on December 24, 2017 at 09:42 PM

    This form

    Field: Your display name

    Validation is AlphaNumeric

    But when I tried to enter a09 on the form, I get an error message, “this field can only contain letters”

    Actually, the field accepts numbers when I try here:

    But it does not accept numbers in the embedded form on this page:

    Help, please



  • Profile Image
    Answered on December 25, 2017 at 01:40 AM

    I tested your embedded form but I am no able to replicate the issue you reported. The validation of the field 'Your display name' is working properly on my end. 


    Were you able to resolve this issue?

    If not please test your embedded form is some other browser or in incognito mode

  • Profile Image
    Answered on December 25, 2017 at 04:43 PM
    I figured out the problem. I cloned the form and was making changes to the clone, and I had failed to change the embed code in our site to connect to the new form. My mistake!

  • Profile Image
    Answered on December 25, 2017 at 06:16 PM

    Good to hear that the issue has been resolved.

    Please let us know if we can be of further assistance.