- LaurenBortnemAsked on December 26, 2017 at 10:33 AM
I converted my Jotform to a fillable PDF and it appears correctly on my pc, however, when I open it on the ipad, it is not fillable.
Can you please help?
- JotForm SupportArdian_LAnswered on December 26, 2017 at 10:45 AM
I tried your form in Ipad Pro and in my case it was working fine. Are you using Safari browser or another one? And is your form not working in a specific case or specific element?
Please let us know so we can fix the issue. Thank you!
- LaurenBortnemAnswered on December 26, 2017 at 11:43 AMI was trying to open it as a pdf that could be filled out offline and
When we just use the online form, it has been problematic due to spotty
wi-fi in service locations.
Lauren Bortnem, M.Ed., BCBA
Clinical Director, The Jeremiah Center
Founder, Impact 29:11, 501(c)3
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- JotForm SupportAdrianAnswered on December 26, 2017 at 12:14 PM
Can you please tell me what application are you using to open the PDF file?
If you are not using Adobe Acrobat Reader, I recommend it. Here is a link to download it to your iPad: https://itunes.apple.com/us/app/adobe-acrobat-reader-view-create-convert-pdfs/id469337564?mt=8
I see that you have fields like Date, Time, Signature, which are validated. Even if the form is editable on your iPad, you need to be careful with the formatting.