Sub Account User: Unable to "Download all uploads"

  • Profile Image
    MSRS
    Asked on December 27, 2017 at 02:44 AM

    Can an sub-user have a right to "download all uploads" of submissions? The sub-user told me that he wanted to do so but "You have no right" (something like that) popped up.

  • Profile Image
    BJoanna
    Answered on December 27, 2017 at 04:05 AM

    Please provide us the username of the sub account user that is unable to download the uploads. Also provide us an ID of the form. 

    Also, check if both account are storing the data in the same DataCenter. You can check this on the Data page