- filit1982Asked on December 27, 2017 at 04:06 AM
Hi all, last year I used a 50% discount on my plan. Now I'm ready to pay another year in advance but I'd like to apply the 50% discount I received in my email, how can i do this? I'm a Bronze comsumer and I'd like to stay that way, but the discount looks like it's included only in the Silver or Gold package. Thank you.
- JotForm SupportNik_CAnswered on December 27, 2017 at 04:51 AM
You can take advantage of 50% discount on Bronze plan only if we downgrade your plan to Free. That is the only way to see the Bronze discounted (since you're on that plan now).
If you want to do that, just let us know and we will do the necessary adjustments immediately.
We'll wait for your response.
- filit1982Answered on December 27, 2017 at 06:48 AM
Yeah, ok, if I get it correctly that should work; that is, as long as I don't lose my forms (so, they may be deactivated for some hours, but they are reactivated instantly when I re-upgrade) I'm ok with that and you may proceed to downgrade the account and I'll re-upgrade it, benefiting from the discount.
- JotForm Supportashwin_dAnswered on December 27, 2017 at 07:33 AM
Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. Your account is also downgraded to free plan.
Please go ahead and upgrade your account to desired plan. The following guide should help you on how to upgrade your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
Please sign out form your account and then sign in again for the changes to reflect.
- filit1982Answered on December 27, 2017 at 08:48 AM
I'll do it in a few hours thank you.
- JotForm SupportAdrianAnswered on December 27, 2017 at 09:05 AM
You are welcome. Let us know if you face any issues.