What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm website is broken?

    Asked by guest_22635060363043 on September 25, 2012 at 03:00 PM

    I'm unable to pull up the www.jotform.com website in Chrome, IE or Firefox.  It appears only as text links, and I'm wondering with the recent Adobe Flash upgrade if this somehow affects your website?  I'm able to pull up the site without issue on another system that has yet been upgraded to the newest Adobe Flash version.

    I've provided a screen shot showing how your site appears in Firefox.

    Page URL:

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    JotForm Support

    Answered by Rodjit on September 25, 2012 at 03:29 PM


    www.jotform.com is what I've used now and for the past hours and I have never get that error. Also my flash players is at a new version, still not getting that error. Please check your connection and try to reload the page. 

    Let us know if the problem still occur. 


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    Answered by guest_22635060363043 on September 25, 2012 at 04:19 PM

    Hi Rodjit, I've never gotten the error before either in the year or so I've been using JotForm.

    The only thing I could think of that may have affected the site is the upgrading of flash.  If that isn't it, I'm completely stumped!  My connection is great, I've cleared my cache and rebooted my system several times over the past few days. I even added JotForm.com to my firewall's 'good' sites thinking maybe something changed there, but I've still not been able to access the site correctly. 

    Each time, it appears as was shown in my screen shot attachment.  I just can't imagine what might be causing the problem.

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    JotForm Support

    Answered by idarktech on September 25, 2012 at 04:32 PM

    Hello there,

    Like Rodjit, I didn't encounter such problem here in JotForm. I don't think it's due to adobe flash upgrade since JotForm do not use flashes on websites/forms (except for the video tutorials but this shouldn't be a problem). Can you please try if flushing DNS may help? Follow this guide: http://www.tech-recipes.com/rx/1600/vista_dns_cache_flush/

    If this doesn't help, do you have any browser security softwares or anti-viruses running? Can you try disabling them and recheck the page? Not quite sure if this helps but worth a try.

    Please update us if non of these works. Thanks!