Take Photo Widget: It's randomly changing image extension between jpg and png.

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    ravimann
    Asked on December 27, 2017 at 10:59 AM
    Saving Photo as *.png instead of *.jpeg. Photo name does not show up on
    email notifications, if photos are saved in *.png format.
  • Profile Image
    Kevin_G
    Answered on December 27, 2017 at 11:21 AM

    May you please provide us more details about the issue you're facing? 

    Also, I have checked the previous thread and I can see you have shared two forms, please let us know on which of them you're experiencing the issue. 

    Also, if you're accepting uploads, you may limit the file types that can be uploaded, please check this guide for more details: https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field 

    We will wait for your response. 

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    cpinc
    Answered on December 27, 2017 at 11:39 AM

    This is regarding using the "Take a Photo" widget. I used this widget earlier and it did not show image name, but recently it started showing up image names in the email notification.

    Then I further searched all the changes and realized that earlier photos were saved in *.png format and now they are being saved in *.jpg format.

    With *.png format, email notifications are perfect hiding the image names. See the screenshot -- with *.jpg formats it add a prefix [Photo_88888d8.jpg]. I need to know how can I change back to *png format. or eliminate the file name 

    1514392683CaptureJF3.JPG

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    cpinc
    Answered on December 27, 2017 at 11:44 AM

    Email Notification with *.jpg format and with *.png format

    1514393018CaptureJF.JPG

    1514393043CaptureJF1.JPG

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    Ardian_L
    Answered on December 27, 2017 at 11:59 AM

    Thank you for the clarification. The widget itself it's not changing the extension by its own. If the user inputs an image, which is jpeg than it will be stored as jpeg, but if the user inputs and image, which is png than it will be stored as png. 

    Unfortunately right now there is no option on the widget that would specify the type allowed, but we can request as a feature to our developers.

    Just to make sure you need to specify the type, or just remove the name from jpeg files. Please let us know and we will submit the request feature to our developers. Thank you

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    ravimann
    Answered on December 27, 2017 at 12:43 PM
    I have responded about this on the thread
    ...
  • Profile Image
    cpinc
    Answered on December 27, 2017 at 12:43 PM

    I have been using one single pc ever since working on JotForms. There is no way the user can specify the format. It is somehow the behavior of the widget. 

    If the images are stored on jotform.us domain, it saves as *.png and if jotforms.com is used it saves as *.jpg

    It all changed when my Jotform username was changed from "ravimann" to "cpinc"

    I am sure the backend team would be able to provide the solution. *.png is a better default format.

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    Ardian_L
    Answered on December 27, 2017 at 12:51 PM

    I have submitted the issue to our developers. You will be notified on this thread as soon as possible. We are sorry for any inconvenience caused.

  • Profile Image
    ravimann
    Answered on December 27, 2017 at 01:43 PM
    I have been using one single pc ever since working on JotForms. There is no
    way the user can specify the format. It is somehow the behavior of the
    widget.
    If the images are stored on jotform.us domain, it saves as *.png and if
    jotforms.com is used it saves as *.jpg
    It all changed when my Jotform username was changed from "ravimann" to
    "cpinc"
    I am sure the backend team would be able to provide the solution. *.png is
    a better default format.
    ...
  • Profile Image
    Kevin_G
    Answered on December 27, 2017 at 02:34 PM

    Yes, the widget will automatically set up the file extension; however, please note that on devices where the widget is not supported that will be replaced with the basic file upload field and with such field the users will be able to select the files they want to upload. 

    Now, I can see this thread has been forwarded to our second level already, but you may also get the user's agent to see which devices those submissions are coming from, these widgets will help you getting the submitter's device info: 

    https://widgets.jotform.com/app/get_user_agent 

    I hope this helps to know which devices the issue is happening on so we can update our second level about it. 




  • Profile Image
    cpinc
    Answered on January 23, 2018 at 01:28 PM

    Any update from second level of support on this... its been pretty long

  • Profile Image
    John_Benson
    Answered on January 23, 2018 at 02:23 PM

    Sorry for any inconvenience.

    We still do not have any updates regarding on this issue. 

    Thank you.

  • Profile Image
    cpinc
    Answered on January 23, 2018 at 02:36 PM

    Support seems really slow. Hope to see resolution soon


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    widgets
    Answered on June 16, 2018 at 11:48 AM

    Hi, we updated this widget last week and it now produce a png image on every submissions.

    Regards,
    Widget Team