- JotForm SupportKevin_GAnswered on December 27, 2017 at 11:21 AM
May you please provide us more details about the issue you're facing?
Also, I have checked the previous thread and I can see you have shared two forms, please let us know on which of them you're experiencing the issue.
Also, if you're accepting uploads, you may limit the file types that can be uploaded, please check this guide for more details: https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field
We will wait for your response.
- cpincAnswered on December 27, 2017 at 11:39 AM
This is regarding using the "Take a Photo" widget. I used this widget earlier and it did not show image name, but recently it started showing up image names in the email notification.
Then I further searched all the changes and realized that earlier photos were saved in *.png format and now they are being saved in *.jpg format.
With *.png format, email notifications are perfect hiding the image names. See the screenshot -- with *.jpg formats it add a prefix [Photo_88888d8.jpg]. I need to know how can I change back to *png format. or eliminate the file name
- cpincAnswered on December 27, 2017 at 11:44 AM
Email Notification with *.jpg format and with *.png format
- Ardian_LAnswered on December 27, 2017 at 11:59 AM
Thank you for the clarification. The widget itself it's not changing the extension by its own. If the user inputs an image, which is jpeg than it will be stored as jpeg, but if the user inputs and image, which is png than it will be stored as png.
Unfortunately right now there is no option on the widget that would specify the type allowed, but we can request as a feature to our developers.
Just to make sure you need to specify the type, or just remove the name from jpeg files. Please let us know and we will submit the request feature to our developers. Thank you
- ravimannAnswered on December 27, 2017 at 12:43 PMI have responded about this on the thread
- cpincAnswered on December 27, 2017 at 12:43 PM
I have been using one single pc ever since working on JotForms. There is no way the user can specify the format. It is somehow the behavior of the widget.
It all changed when my Jotform username was changed from "ravimann" to "cpinc"
I am sure the backend team would be able to provide the solution. *.png is a better default format.
- Ardian_LAnswered on December 27, 2017 at 12:51 PM
I have submitted the issue to our developers. You will be notified on this thread as soon as possible. We are sorry for any inconvenience caused.
- ravimannAnswered on December 27, 2017 at 01:43 PMI have been using one single pc ever since working on JotForms. There is no
way the user can specify the format. It is somehow the behavior of the
If the images are stored on jotform.us domain, it saves as *.png and if
jotforms.com is used it saves as *.jpg
It all changed when my Jotform username was changed from "ravimann" to
I am sure the backend team would be able to provide the solution. *.png is
a better default format.
- JotForm SupportKevin_GAnswered on December 27, 2017 at 02:34 PM
Yes, the widget will automatically set up the file extension; however, please note that on devices where the widget is not supported that will be replaced with the basic file upload field and with such field the users will be able to select the files they want to upload.
Now, I can see this thread has been forwarded to our second level already, but you may also get the user's agent to see which devices those submissions are coming from, these widgets will help you getting the submitter's device info:
I hope this helps to know which devices the issue is happening on so we can update our second level about it.
- cpincAnswered on January 23, 2018 at 01:28 PM
Any update from second level of support on this... its been pretty long
- JotForm SupportJohn_BensonAnswered on January 23, 2018 at 02:23 PM
Sorry for any inconvenience.
We still do not have any updates regarding on this issue.
- cpincAnswered on January 23, 2018 at 02:36 PM
Support seems really slow. Hope to see resolution soon