What happens to the forms when we downgrade?

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    Asked on December 27, 2017 at 01:07 PM


    I'm looking at upgrading to the Bronze as our business grows and the promotion you have is really good this time of year. My question is: if for some reason we didn't want to renew next year, what would happen to the forms we had built?

    Thanks in advance.


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    Answered on December 27, 2017 at 02:06 PM

    Forms will still remain in your account even after you downgrade your account but you can only use limited forms after that.

    Note: Bronze plan can create up to 25 forms while the free plan only 5.

    If you downgrade you plan, you need to disable 20 forms and choose 5 forms to active and use.

    Please let us know if we can be of further assistance.