Why is my form still encrypted?

  • kshelmidine
    Asked on December 27, 2017 at 1:12 PM

    The form is still encrypted and I did clear the cache.

  • Richie JotForm Support
    Replied on December 27, 2017 at 2:19 PM

    If you want to disable your form encryption, just go to your Settings>Form Settings>SHOW MORE OPTIONS.

    Why is my form still encrypted? Image 1 Screenshot 30

    scroll down until you find, Encrypt Form Data and toggle it to "NO".

    Why is my form still encrypted? Image 2 Screenshot 41


    Hope this helps. Don't hesitate to get back to us if you have further questions.