Scroll is not working in mobile

  • Profile Image
    mehriamin
    Asked on December 28, 2017 at 04:57 AM

    Hi 

    I'm unable to scroll down on mobile on question "Select Price Package" for jot form:

    https://form.jotform.co/73508428031856 

  • Profile Image
    Kiran
    Answered on December 28, 2017 at 06:48 AM

    I have checked your JotForm on a mobile emulator and my Android mobile. I see that the scroll is working fine for the field without any issues. Please see the screenshots below:

    Emulator:

    1514461494bs_realdroid_Mobile_Samsung Ga

    Android:

    1514461570Screenshot_20171228-170827 (1)

    Are you still experiencing the issue with the form? Please let us know the phone model that you are using so that we can try to replicate the issue from our end to assist you further.

    Thanks!

  • Profile Image
    mehriamin
    Answered on December 31, 2017 at 09:58 PM

    Hi, but why does it only scroll if your finger is on white part not any part of the screen. It is very difficult to scroll. 

  • Profile Image
    Kiran
    Answered on January 01, 2018 at 05:50 AM

    I have checked your JotForm on my mobile device and see that it is scrolling normally. Let us know which mobile device and the browser you are using. Could you try checking the form on a different browser or a device to check if that works correctly? 

    If the issue still persists, please let us know. We will be happy to assist.