What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have received an email saying that my account has been suspended

    Asked by jollym on September 25, 2012 at 05:55 PM

    I have been told that I have to upgrade to reactivate the account, but I have only received 12 out of 100 submissions.  I have obviously had more submissions than the SSL security limit but why can't I continue to receive submissions without the SSL security?  I also note that the jotform site states that it doesn't have crippleware but surely to prevent me from using my 100 submissions limit because of a different SSL security limit unless I upgrade is the same thing?  Please can somebody explain to me whether I will continue to recieve submissions and/or if my applicants will no longer be able to submit forms?

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    JotForm Support

    Answered by jonathan on September 25, 2012 at 06:56 PM

    Hi,

    Since your account was already on overlimit status, submissions are not being accepted anymore.

    The limits are actually imposed on the account itself. So, if it exceeded any of the limits (100 regular submissions, 10 SSL submissions,10 payments, 100 MB space) for the Basic Free subscription within the month, then the account itself is prevented from receiving any type of submissions.

    It will not work like, for example, -- I can exceed 100 MB space, exceed 10 payments BUT I can still recieve the 100 regular submissions, or 10 SSL submissions. If this is the scheme, the service can be easily abuse.

    I understand that there is also a pre-warning message prior to 'overlimit' status being imposed on the account. The 'overlimit' status can be prevented by stopping the SSL form submissions, that is, by changing it to a regular submissions instead prior to reaching the overlimit. The counter also resets every 1st day of each month.

    For this time only, I resetted your SSL  submission counter to 9 so you can continue using the service. But please be aware that you must re-embed your form and use the non-secure link for it to prevent the 'overlimit' again. 

    Thanks.

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    Answered by jeanettebmz on September 25, 2012 at 07:04 PM

    In addition to my what my colleague Jonathan has adviced to you. Let me explain you that a crippleware will not set all the advanced features available.

    Jotform actually gives freely all of the features to either users or customers so they can try all the functionalites as long as they don't reach the limit.