What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notification is not working

    Asked by jbasscase on September 25, 2012 at 08:16 PM

    I just had two people register on the Womens Jamshop: Songwriting form, and I didn't receive email  notification about it.  It didn't go into my spam folder either.  I then sent a test email from the form and it came right into my inbox- what is going on?

    Page URL:
    http://girlsrocknrollretreat.com/womenrock.cfm

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    JotForm Support

    Answered by jonathan on September 25, 2012 at 08:58 PM

    Hi,

    Can you please check if the Recipient E-mail box of the form notification is properly setup.

    Please update us if the issue persists.

    Thanks.

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    Answered by jbasscase on September 25, 2012 at 09:07 PM

    yes it is

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    JotForm Support

    Answered by jonathan on September 25, 2012 at 09:12 PM

    Are you able to try again the form and already recieve the notification email now? 

    I checked the email account from the form, and found no issue on it. The submission notification should be sent on your end.

    Please update us.

    Thanks.

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    Answered by jbasscase on September 25, 2012 at 09:13 PM

    I just submitted one and it worked this time, so I wonder what happened?!?

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    JotForm Support

    Answered by jonathan on September 25, 2012 at 09:17 PM

    When I initially check your form by cloning it, I found the Recipient E-mail box empty (you can see it on my initial response' screenshot).

    Since you have now properly put an email address on it (****@****rock.com), it now work.

    Thanks.