- SjohnAsked on December 28, 2017 at 12:40 PM
I have a registration fee assigned to my form and it was working properly until yesterday; now when I receive emails with the registration confirmation it is showing the total as $0. When I run a report it is showing as the correct total charged. How can I fix this?
- JotForm SupportMike_GAnswered on December 28, 2017 at 02:26 PM
I was able to reproduce the issue you are having using just a clone version of your form. Although the Authorize.Net integration in that clone version is in Sandbox mode, it still showed $0.00 on the submission page and on the email notification I received even when there is a product item with a price that is selected. Can you check if the transactions were processed in your Authorize.Net account, please? Let us know also if it fell under the Unsettled Transactions List or not. But if the transactions are processed from your Authorize.Net, can you check if the transactions are also showing $0.00?
I have escalated this to our developers so they can further check. Please be assured that once there is an update we will notify you in this thread as soon as possible.
- JotForm SupportMike_GAnswered on December 28, 2017 at 03:05 PM
I just would like to let you know that our developers are already aware of the reported issue and it is being handled with high priority. You will be notified in this thread as soon as there is an update from them.
- JotForm DeveloperoliviaAnswered on December 29, 2017 at 07:44 AM
We are sorry for the issue.
The issue should be fixed. Could you please try to replicate the issue?
If you replicate any other issues, please feel free to let us know.
Thank you for your collaboration.