• Profile Image
    Asked on December 28, 2017 at 04:20 PM

    SO, you asked me a question as a response the to my support request for my account being suspended and when I click the view thread in browser, I get:

    Unauthorized Access

    Your account does not have access to this page.
    Please switch or login your account.             

    Of course, I cannot log in and therefore I am starting a new ticket.  I have to admit, this is becoming increasingly frustrating...

    Your reply was:

    Answered by Nik_C 

    Aside from Driver's license field, Social security number field triggered our anti-phishing system as well.

    1514495009Screen Shot 2017-12-28 at 10.0

    In order for us to re-activate your account, you will have to let us know what is the purpose of collecting such information as per our Terms of use since it is considered as sensitive information. Also, you would have to add signature field or/andTerms and conditions field so your users will acknowledge sharing of such sensitive data.

    We'll wait for your response.

    Thank you!


    This form will be sued for collecting information for an insurance agency when a potential buyer is asking for more information for a policy.  I can remove the DL and SS fields all together, but I need access to the account to complete this process.

    Kind Regards,


  • Profile Image
    Answered on December 28, 2017 at 06:07 PM

    Your account is now re-activated, please follow the suggested actions that needs to be done by my colleague @Nik_C