Billing: I renewed my account but I didn't get the 50% discount

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    dwayno
    Asked on December 28, 2017 at 05:15 PM

    Hi there,

    I renewed my account but I didn't get the 50% discount - can someone check into this for me?

    Thank you,

    Dwayne Roemer

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    Jeanette
    Answered on December 28, 2017 at 06:32 PM

    You can check the billing information and invoices from your account settings, please check this link for more information.

    https://www.jotform.com/help/329-How-to-Check-Invoices

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    Jeanette
    Answered on December 28, 2017 at 06:36 PM

    Actually, I see what's going on here, you already had a Silver yearly plan, since this offer is only for upgrades (in your case, you should have upgraded Gold) the discount was not applied.