Why Jotform suddenly stopped redirecting to Paypal?

  • Profile Image
    mayastayandplay
    Asked on December 28, 2017 at 11:59 PM

    Hello Friends, 

    We have a jotform integrated with Paypal Express in our website. It suddenly stopped redirecting customers to Paypal for payment. It is just sending the form submission confirmation email. But there is no real time payment happening. 

    Last it work was around 7pm this afternoon- 12/28/17

    Jotform link is:https://form.jotform.com/jsform/61194854287163

    Thanks,

    Rachel

  • Profile Image
    Nik_C
    Answered on December 29, 2017 at 04:39 AM

    I checked your form and calculation is not passing to your payment field since it is not set in Payment integration:

    1514540193Screen Shot 2017-12-29 at 10.3

    Therefore, whatever is calculated it will not show in Payment:

    1514540248Screen Shot 2017-12-29 at 10.3

    And since the payment is empty when the form is submitted it will just show Thank you page and it will not redirect to PayPal.

    Bottom line, in order to fix this problem, you should set Custom data field to Total Due.

    Let us know if we can help you further.

    Thank you!

  • Profile Image
    mayastayandplay
    Answered on December 29, 2017 at 03:47 PM

    Thanks for your prompt reply! We have fixed the problem.The Amount to be paid field is getting the value through conditions. Some way, one of the condition was messed up. 

    Thanks for pointing to the right direction.