Why my users can not input information in my form?

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    Asked on December 29, 2017 at 08:58 AM


    I sent out a jotform questionnaire to potential clients and at least two people have told me they were unable to input information in the text boxes and submit the form. Please tell me how to go about correcting this issue.

    best regards,


  • Profile Image
    Answered on December 29, 2017 at 09:43 AM

    I have checked your form and it seems like your input text color is set to white.

    Please add this little piece of CSS code in your Form Designer:

    .form-textbox, .form-textarea


      color: #000000;


    Please follow this guide to know how you can inject custom CSS to your form:


    Hope this will fix the issue.

    If you have any further query, please let us know.

  • Profile Image
    Answered on December 29, 2017 at 12:31 PM

    this worked thank you!