Form not appearing on web page

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    MichaelManos
    Asked on December 29, 2017 at 02:15 PM

    Hi Team,

    The form does not appear on webpage after copying source code and saving to website.  Any suggestions?

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    Richie_P
    Answered on December 29, 2017 at 03:01 PM

    Hello,

    There might be a conflict on the java script of the Lightbox and your website.

    Can you try using the IFrame code of your form?

    Getting-the-Form-iFrame-Code

    Let us know how it goes.


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    MichaelManos
    Answered on December 29, 2017 at 03:43 PM
    Yes I can try. Does that mean the Light Box style will not work?
    ...
  • Profile Image
    MichaelManos
    Answered on December 29, 2017 at 03:43 PM
    Ok it works. But in mobile mode the text and fields are cut off. I have
    the mobile responsive widget installed too.
    ...
  • Profile Image
    MichaelManos
    Answered on December 29, 2017 at 03:43 PM
    I would rather the light box style than the Iframe. It was working
    previously on my website but not just shows a blank page. Even when I
    preview on your website the cta button to test the lightbox form is not
    present..
    ...
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    Richie_P
    Answered on December 29, 2017 at 04:30 PM

    Can you embed the lightbox in your form again so we can test it out, sorry for the inconvenience.

    CTA button? Did you mean preview or customize buttons in the LightBox?

    Try clearing the form cache.

    How-to-Clear-Your-Form-Cache