Form not appearing on web page

  • MichaelManos
    Asked on December 29, 2017 at 2:15 PM

    Hi Team,

    The form does not appear on webpage after copying source code and saving to website.  Any suggestions?

    Jotform Thread 1334249 Screenshot
  • Richie JotForm Support
    Replied on December 29, 2017 at 3:01 PM

    Hello,

    There might be a conflict on the java script of the Lightbox and your website.

    Can you try using the IFrame code of your form?

    Getting-the-Form-iFrame-Code

    Let us know how it goes.


  • MichaelManos
    Replied on December 29, 2017 at 3:43 PM
    Yes I can try. Does that mean the Light Box style will not work?
    ...
  • MichaelManos
    Replied on December 29, 2017 at 3:43 PM
    Ok it works. But in mobile mode the text and fields are cut off. I have
    the mobile responsive widget installed too.
    ...
  • MichaelManos
    Replied on December 29, 2017 at 3:43 PM
    I would rather the light box style than the Iframe. It was working
    previously on my website but not just shows a blank page. Even when I
    preview on your website the cta button to test the lightbox form is not
    present..
    ...
  • Richie JotForm Support
    Replied on December 29, 2017 at 4:30 PM

    Can you embed the lightbox in your form again so we can test it out, sorry for the inconvenience.

    CTA button? Did you mean preview or customize buttons in the LightBox?

    Form not appearing on web page  Image 1 Screenshot 20

    Try clearing the form cache.

    How-to-Clear-Your-Form-Cache