Our forms are not processing

  • Profile Image
    spacfinance
    Asked on December 29, 2017 at 03:54 PM

    our forms are not processing -- payment gateway using stripe

    this is urgent we go live this week


  • Profile Image
    Marvih
    Answered on December 29, 2017 at 05:14 PM

    I just checked your form and it seems that you haven't connected your Stripe Payment Integration field to your account yet.

    Please also use the Live mode instead of Test mode when you wanted to process live payments.

    Please check this guide on how to Integrate your Stripe Payment field https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form


    Let us know if you need further help.

  • Profile Image
    spacfinance
    Answered on December 29, 2017 at 05:59 PM

    I KNOW! DUH! figured that out just before you got back to me.... thanks for your quick response!