- michelegracetravelAsked on December 29, 2017 at 05:53 PM
My forms are not working and when I tried to login it says I'm suspended
- JotForm SupportJanAnswered on December 29, 2017 at 07:56 PM
Your account (michelegracetravel) is currently suspended. The form (Credit Card Authorization) is the one that triggered the suspension.
We need to delete the guilty form or guilty fields so that we can reactivate your account. If that is okay with you, please let us know.
If you need to collect payments from your users, please use one of our payment processors. Here's a guide: Setting-Up-Your-First-Order-Form. You may also capture the card details and charge the user at a later date. Here's a guide: How-to-Enable-Payment-Authorization.
We'll wait for your response. Thank you.
- MIchele GraceAnswered on December 29, 2017 at 09:33 PM
Thank you for you response. Please delete the offending fields and I will use one of the payment authorization options you suggest. Please let me know how to get back into my account.
- JotForm SupportBJoannaAnswered on December 30, 2017 at 02:55 AM
I deleted credit card fields from your form and I activated your account.
Please do not create similar forms. If you want to collect payments, please use one of our payment fields. For more details check the guides that my colleague provided you.
Feel free to contact us if you have any other questions.