I cannot change the address (we moved) or email on the account.

  • Innovate2012
    Asked on December 29, 2017 at 7:57 PM

    I cannot change the address (we moved)  or email on the account. Says it needs the old email for security purposes but that email does not exist anymore.

    So, how can I update the profile?  I did update the credit card for the renewal. I think.... I can't verify which card it has so I hope my updated card for the renewal was processed.


    Please help me update the account info.

  • Marvih
    Replied on December 29, 2017 at 11:34 PM

    To change your Jotform accounts email address. You need to go to your Account's Profile page by clicking your Account's Picture then click the "Gear" icon.

    I cannot change the address (we moved) or email on the account. Image 10


    The click "Edit" in the Email field, input your new email address and hit SAVE.

    I cannot change the address (we moved) or email on the account. Image 21

    I cannot change the address (we moved) or email on the account. Image 32


    For your credit card details, you should see the last 4 digit in your BILLING page to see if it is the correct CC info.


    Let us know if you need further help.