Why my account was suspended?

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    Asked on December 30, 2017 at 11:03 AM


    My account was suspended and I gave the authorization to clear off all unacceptable fields. Would it be possible for my account to be reactivated? 

    Thank you, 


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    Answered on December 30, 2017 at 01:38 PM

    I couldn't find any other thread related to your account and suspension.

    Your account was suspended because of this form: http://www.jotform.us/form/73185698672170 and the reason is that you were collecting passport information which is considered as sensitive data and it triggers your account as a possible fisher.

    1514659095Screen Shot 2017-12-30 at 7.42

    You have to provide us information about the purpose of collecting such information so we can re-consider re-activating your account. Otherwise, you have to remove those fields.

    We'll wait for your response.

    Thank you!

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    Answered on January 02, 2018 at 10:11 AM

    Thank you for your response. Yes, I'm responsible for booking flights and getting business visa's for my band (a group of musicians) so I was trying to find a more efficient way of collecting the information so that I wouldn't have to keep digging through emails. I do understand that the information is sensitive and I am more than willing to have it removed from the forms so that I can access my account. 

    Thank you so much, 


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    Answered on January 02, 2018 at 11:09 AM

    Those fields have been removed. Your account is activated now. Open a new thread if you need anything else, we will be glad to assist you.