- firstname.lastname@example.orgAsked on December 30, 2017 at 11:03 AM
My account was suspended and I gave the authorization to clear off all unacceptable fields. Would it be possible for my account to be reactivated?
- JotForm SupportNik_CAnswered on December 30, 2017 at 01:38 PM
I couldn't find any other thread related to your account and suspension.
Your account was suspended because of this form: http://www.jotform.us/form/73185698672170 and the reason is that you were collecting passport information which is considered as sensitive data and it triggers your account as a possible fisher.
You have to provide us information about the purpose of collecting such information so we can re-consider re-activating your account. Otherwise, you have to remove those fields.
We'll wait for your response.
- ChantelAnswered on January 02, 2018 at 10:11 AM
Thank you for your response. Yes, I'm responsible for booking flights and getting business visa's for my band (a group of musicians) so I was trying to find a more efficient way of collecting the information so that I wouldn't have to keep digging through emails. I do understand that the information is sensitive and I am more than willing to have it removed from the forms so that I can access my account.
Thank you so much,
- JotForm SupportBDAVIDAnswered on January 02, 2018 at 11:09 AM
Those fields have been removed. Your account is activated now. Open a new thread if you need anything else, we will be glad to assist you.