What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We paid for a yearly account and received confirmation, but our account still shows

    Asked by guest_22694409690058 on September 26, 2012 at 12:17 PM
  • Profile Image
    JotForm Support

    Answered by danieldlopezp on September 26, 2012 at 12:57 PM


    Please follow this instructions

    1. Log out

    2.Clear the cache from your browse, (here is how you do it)

    3. Log in again

    4. Let us know if this worked 

    Anyway please provide us your user ID and we can check from here the status of your account