I am receiving an error message indicating the account was suspended

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    keithsmilie@nexgenscouting.com 
    Asked on December 30, 2017 at 05:19 PM

    I have been utilizing forms for the last few months. However, when I now login, I am receiving an error message indicating the account was suspended. I am not sure why that would be.

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    John_Benson
    Answered on December 30, 2017 at 09:55 PM

    Your account got suspended because the form (http://www.jotform.us/form/72689051684164) is asking for credit card information using the Basic fields and this violates our terms of use.

    If you want to collect payment, please use our payment processor app. Here's sample guide: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    We need to delete the guilty fields so we can re-activate your account immediately. If that is okay with you, please let us know.

    Thank you.

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    keithsmilie
    Answered on December 31, 2017 at 12:43 AM
    Thank you for your response. I apologize for the error. I was not aware of
    the terms of use for the form in question. You may delete the form in its
    entirety and I will review the link you provided. Thank you.
    ...
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    Mike_G
    Answered on December 31, 2017 at 03:00 AM

    I see that your concern was already handled by one of my colleagues in another thread.

    https://www.jotform.com/answers/1335097

    If you have other question or concern, please feel free to contact us again anytime.