Is it possible that the email sent with payment receipt from Square is sent from our email address?

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    T167Web
    Asked on December 31, 2017 at 12:10 AM
    Is it possible that the email sent with payment receipt from Square is sent from our email address (just like the email generated after submission)?  Currently the receipt is coming from jotform. Thanks.
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    EltonCris
    Answered on December 31, 2017 at 12:14 AM

    I think you will have to configure that with your Square account. JotForm will only send the configured email notifications in your form containing the submissions data as well as the payment information. If you want receipts from Square, this guide from Square might help https://squareup.com/help/us/en/article/5070-send-digital-receipts.

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    T167Web
    Answered on January 01, 2018 at 08:50 PM

    Users are getting two emails - one about the form submission data and one with payment information.  I am assuming the second one is coming because i have set it as such in the payment widget (although the toggle button was not earlier setting to Yes). The payment information email is coming from noreply@jotform. Folks don't know what that is and therefore i was wondering if we can get it come from one of our email addresses (same as the from address of the other email with submission data).

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    liyam
    Answered on January 02, 2018 at 01:05 AM

    If the email is coming from JotForm, then that is the autoresponder email set on the form. You may change the sender email address to your own personal email address provided that your email account allows SMTP. You will need to get from them the information for your SMTP configuration, or you can tell us the email address that you would like to use as your sender email, so we can assist you step by step on how to achieve this.

    In any case, here are some guides you can look into to know how to add SMTP for your email sender:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    We shall wait for your response.