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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Drop down menus are not working on PDF version of the form

    Asked by CathyBosma on September 26, 2012 at 02:12 PM

    My form consists of text boxes and drop down menus.  The text boxes are accepting entries fine but the drop down menus won't 'drop down.'  Could this be a setting in my Adobe reader software?  I haven't tried the radial buttons or check boxes yet.  Any help would be appreciated.

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    JotForm Support

    Answered by NeilVicente on September 26, 2012 at 02:53 PM

    This is a known issue which our developers have been made aware of.

    Unfortunately, we can't give a timeframe as to when it will be finished. In any case, we will let you know once it gets fixed completely.

    Thank you for your patience.

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    Answered by Mihail Gershkovich  on March 16, 2017 at 05:25 AM

    Old issue of the Acrobat plugin... Of Adobe Acrobat Pro and Reader - get rid of it..... there are so many alternatives out today....

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    JotForm Support

    Answered by Charlie on March 16, 2017 at 05:31 AM

    @Mihail Gershkovich

    Hi, thank you for your input. This is an old thread that is dated way back in 2012. It might not be applicable for today. If you are encountering this issue, please do open a new thread here in the forum so that we can better assist you.