Problem with Condition - required field

  • rtolmach
    Asked on December 31, 2017 at 8:33 PM

    Hi

    On this form

    the REQUIRE condition that begins "IF Start typing to find Canadian school . . ." does not seem to work.


    This radio button question:

    Buying and selling at your own campus saves time and shipping costs. First, select: *


     US college / university starting with A-M US college / university starting with N-Z (including 'The') Canadian college or university
     

    opens one of three auto-complete fields.

    If the person does not find their school in any of those three auto-complete fields, I want to require them to write in the name of their school in the field called

    Can't find your school? 



     It does not work, and I cannot figure out why.

    Thanks!
    Robert




     
  • Nik_C
    Replied on January 1, 2018 at 5:51 AM

    Could you please share the form URL that you're working on so we can check your conditions? 

    I tried to check your most recent forms but there are several so I wasn't sure on which you were working on?

    Thank you!

  • rtolmach
    Replied on January 1, 2018 at 12:57 PM

    Sorry about that! Here it is:

    https://www.jotform.com/build/73577684784174


    If the three autocomplete fields are all blank, I want to require them to write in the name of their school in the field called:

    Can't find your school? 


    Thanks!

  • rtolmach
    Replied on January 1, 2018 at 1:01 PM

    Oops. I hit submit too soon. More . . .

    I realize that the field

        Can't find your school?

    is only visible if the person clicked this 

           Click if your school does not appear

    I do not want the 

         Can't find your school?

    to appear too soon, so we do not clutter the form. Perhaps if the person does not enter anything in the three autocomplete fields, and if they do not enter anything in  Can't find your school?

    then if they try to hit submit, the form would show 

        Can't find your school?

    Thanks!

  • Richie JotForm Support
    Replied on January 1, 2018 at 1:30 PM

    I have checked your form, the only time "Click if your school does not appear"
    would show is when you select from the options in "Buying and selling.."

    Problem with Condition required field Image 1 Screenshot 40

    I think the check box "I looked, but I can't find it." condition to show "Can't find your school" is correct. It won't appear too soon because the user needs to click it before the field would be shown.

    Problem with Condition required field Image 2 Screenshot 51


    Unfortunately, the submit button doesn't work that way, it can only re-direct to a page, or show a custom message submissions. Maybe by adding a new page you can achieve that.

    Problem with Condition required field Image 3 Screenshot 62

    But it appears your conditions and form are working correctly. You don't need to change anything in my opinion.

    Please let us know if you need further assistance.