Autoresponder Email not being recieved.

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    Asked on December 31, 2017 at 08:39 PM


    I have recently set up autoresponder emails for each of my forms I have on here. I have them set to be sent right away, but still have not seen any email show up in my inbox. I was just curious how long it will take as most of the autoresponses I set up pertain to retaining customers.

    Thanks so much in advance!


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    Answered on January 01, 2018 at 06:20 AM

    Please note that the auto-responder (if you have set it to send right away) and notification emails are sent as soon as the form is submitted. 

    I did test your last edited form "Veritas Fit Monthly Challenge (January 2018)" and found that you have set your name field as the email recipient field. That could be the reason why the email was not sent successfully. I fixed the issue of recipient email in your form's auto-responder and when I tested your form, I received the email successfully. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if you have any trouble. 

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    Answered on January 01, 2018 at 12:43 PM
    Thank you so much! Knew it had to be something simple :)
    *JD Murgolo *
    *ACE Certified PT/Nutrition Specialist*
    *Veritas Fit CEO/Founder*
    * *