What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I securely collect credit card information?

    Asked by guest_22695632744057 on September 26, 2012 at 03:46 PM

    I'm looking into a JotForm account in order to (among other things) receive credit card donations, but not using the payment gateways that are provided.  We have our own merchant account and system, and I would like to be able to create just a simple form that would collect the basic contact info, the amount of the desired donation, and all the necessary credit card info (which we would then process separately through our own gateway) and be assured that it will always be secure.  Does your SSL transmission provide adequate security for this?  And if we run up against the monthly limit of secure transmissions, does the form cease to function, or does it revert to an unsecured transmission (which we can't risk)?

    I don't anticipate getting more than 10 submissions per month in the near term, but if we do receive more than 10 submissions a month, obviously we would graduate to the next level of account.

    Thanks for your attention.

    Scott

    credit card Submissions JotForm monthly limit next
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 26, 2012 at 04:02 PM

    Hello Scott

    Unfortunately, collecting such sensitive information on our forms would be violating our terms of use. 

    However, as you have mentioned, we do provide secure payment gateways that can help you process the credit card donations securely and also add credibility to your site.  You can consider these options and please let us know if you need further assistance.

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    Answered by Fiona on February 05, 2013 at 05:17 PM

    I too have the same question - but this answer seems in conflict with the one given here: http://www.jotform.com/answers/131348-Collect-credit-card-data-for-off-line-payment

    Which one is correct?

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    JotForm Support

    Answered by Mike_T on February 05, 2013 at 05:52 PM

    Fiona, we will get back to you via this thread once we have any more information.

    Thank you for your interest in our service.

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    Answered by winspire on May 06, 2013 at 12:27 PM

    Is there any update to this? The link that was provided by Fiona & Mike_T appears to be broken.

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    JotForm Support

    Answered by jonathan on May 06, 2013 at 05:16 PM

    @winspire

    Hi, 

    I suggest you create a separate post about your inquiry instead.

    Please use this http://www.jotform.com/contact

    The link was not broken, its just that it was set to private mode to the OP.

    We will attend to your own question/post as soon as possible.

    Thanks.