Form Submission Errors - Outside US

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    Endostim
    Asked on January 01, 2018 at 08:17 PM

    Good Morning,

    I am having a problem with a form I built through you all. I have tested the form multiple times from within the US but when I publish the form and have my German and Netherlands users/coworkers test the form it gives them an error and won't submit. 

    This has been tested on multiple browsers/internet connections. I haven't had this problem before as I have several other working jotforms in these EU areas. Any help/advice for how to troubleshoot?

    https://form.jotform.com/72825642284158

  • Profile Image
    liyam
    Answered on January 01, 2018 at 11:36 PM

    Hello,

    As of testing your form with the direct link, I was not able to encounter any issue. I will ask some colleagues to do a test to see if it can be considered as a regional issue.

    But let us see if we can narrow down the possible issue -- would you happen to have the form embedded on a page? If yes, it would be great if you can share the link to the page with us so we can check there. 

    Looking forward to your response.

    Thanks.

  • Profile Image
    Endostim
    Answered on January 09, 2018 at 08:04 AM

    Hello, Yes. It is embeded on this page: https://reflux-hilfe.de/reflux-test/


    Additionally, I am traveling to the Netherlands this week and have tried to test the form from my internet connection here. While it did work from the US, I am now unable to submit it on the same browser/computer I was using...

    Seems like it has to be a regional issue? At a loss for this. Attached a screenshot. It just stays on this screen.1515503074Screen Shot 2018-01-09 at 7.01

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    Sabbir
    Answered on January 09, 2018 at 09:01 AM

    I have checked your form and I was able to reproduce this issue of form not submitting.

    It seems like the embedding of the form in your website causing some security issues which is preventing the form to submit.

    I suggest you to use our oembed plugin for wordpress to embed your form and try again.

    https://wordpress.org/plugins/jotform-oembed/

    Let us know if you have any further query.

  • Profile Image
    Endostim
    Answered on January 09, 2018 at 09:07 AM

    Sure. I can try it... I have other embedded forms that work without a problem on the same site. 

  • Profile Image
    Sabbir
    Answered on January 09, 2018 at 09:16 AM

    I have checked another form from your website in this link:

    https://reflux-hilfe.de/behandlung-der-refluxkrankheit/reflux-was-ist-das/therapie-bei-reflux/endostim-therapie/

    And I got the same issue of form not submitting(Please wait...) and I got the same security errors in browser console that I found earlier.

    Please try to replace the embed code and check back again.

  • Profile Image
    Endostim
    Answered on January 10, 2018 at 05:02 AM

    I've installed the plugin and replaced the embed code with just the jotform url. If you see on the homepage, it is properly displaying the form but I'm still getting the same "please wait" error.

    It works in the US with no issue. From my connection in the Netherlands it will not submit. 

    1515578540Screen Shot 2018-01-10 at 4.01

    https://reflux-hilfe.de

  • Profile Image
    Endostim
    Answered on January 10, 2018 at 05:57 AM

    I switch how I was embeding the form and stopped using the plugin you recommended and it seems to now be working.