Setting up PayPal Pro with Bronze level subscription

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    Asked on January 01, 2018 at 10:03 PM

    I have a membership join/renew form created and want to add a PayPal/credit card option. 

    I have the Bronze Level membership and our checking account is a business account, so don't I need to use PayPal Pro?

    Unfortunately, PayPal Pro doesn't seem to be an option because it is greyed out on my list of payment processing options.  Only the Standard PayPal is active.  Can I use that with a business account?

    This is the first time I've done this with JotForm.  Where do I access the PayPal set-up Wizard?


    Carolyn Beardshear

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    Answered on January 02, 2018 at 02:34 AM

    I'm sorry for the trouble caused to you. 

    This has nothing to do with the subscription plan you have. The payment tools options are greyed out when you have already added a payment tool in form. Please note that one form can only have one payment tool. If you add a payment tool in form, the other payment tool options will be greyed out. Please check the screenshot below:


    Please check the screenshot below on how to access Paypal setup wizard of the PayPal payment tool which you have already added in form:


    Hope this helps.

    Do get back to us if you have any questions. 

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    Answered on January 02, 2018 at 02:35 AM

    Please note that if you want to change the payment tool form PayPal to PayPal Pro, you need to delete the PayPal tool form your form and then add PayPal Pro payment tool.