Setting up PayPal Pro with Bronze level subscription

  • cbshear2
    Asked on January 1, 2018 at 10:03 PM

    I have a membership join/renew form created and want to add a PayPal/credit card option. 

    I have the Bronze Level membership and our checking account is a business account, so don't I need to use PayPal Pro?

    Unfortunately, PayPal Pro doesn't seem to be an option because it is greyed out on my list of payment processing options.  Only the Standard PayPal is active.  Can I use that with a business account?

    This is the first time I've done this with JotForm.  Where do I access the PayPal set-up Wizard?

    Thanks,

    Carolyn Beardshear

    cbshear@gmail.com

    Jotform Thread 1335813 Screenshot
  • Ashwin JotForm Support
    Replied on January 2, 2018 at 2:34 AM

    I'm sorry for the trouble caused to you. 

    This has nothing to do with the subscription plan you have. The payment tools options are greyed out when you have already added a payment tool in form. Please note that one form can only have one payment tool. If you add a payment tool in form, the other payment tool options will be greyed out. Please check the screenshot below:

    1514878257paymentTool Screenshot 10


    Please check the screenshot below on how to access Paypal setup wizard of the PayPal payment tool which you have already added in form:

    1514878409paypalWizard Screenshot 21


    Hope this helps.

    Do get back to us if you have any questions. 

  • Ashwin JotForm Support
    Replied on January 2, 2018 at 2:35 AM

    Please note that if you want to change the payment tool form PayPal to PayPal Pro, you need to delete the PayPal tool form your form and then add PayPal Pro payment tool.