- starclinchAsked on January 02, 2018 at 08:35 AM
I need a solution for an issue related to form views. Every-time, my developers open the webpage where JotForm is hosted, it is being counted in form views. For every website to be functional, testing and enhancement is a part of everyday activity. Form views being counted from the same IP address is not justified. Please give me a way to put a stop to this unfair practice.
P.S. I upgraded to Silver Plan on 31st Dec 2017Page URL:
- JotForm SupportWelvinAnswered on January 02, 2018 at 09:27 AM
We understand your concern. However, we do not count views for as long as you logged in as the form owner. If your developer viewed the form as a guest, then that counts towards your form views limit. Unfortunately, there is no other way to prevent this aside from giving your developer the access to your account before viewing the form.
If giving your login details to your developer is not an option for you, we can reset your limit manually. Just please let us know through this thread or post a new thread about it. We'd be happy to do it for you. You do not need to upgrade just to address this matter.
You can read more about the form views on this guide https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about.