- nikkib312Asked on January 02, 2018 at 09:47 AM
The only way for me to see edits I have made to a form is via Revision Preview. When I use the regular "Preview Form" toggle, only my old version of a form shows up. I have already cleared cache multiple times.
The form giving me the problem is here:
I need this form to mimic the behavior of the form I have here:
The key component here is I need the form to require a PIN code before allowing the rest of the form to be filled out. For some reason, the first form which is the current one I am using will not update live regardless of publishing and clearing cache. I have gone line by line to ensure the previous year's version and the current look exactly the same but with no luck. Please advise.
- JotForm SupportaubreybourkeAnswered on January 02, 2018 at 10:49 AM
Did you try clearing the browser cache or clearing the form cache? I have cleared the form cache for you. So please try it again now.
- nikkib312Answered on January 02, 2018 at 10:56 AM
Of course, the moment I hit "submit" on the question, the form started working. I HAD already cleared the broswer cache. Can you show me how one would clear the form cache?
I am wondering if it had anything to do with me republishing the website that the form is linked from. I don't really see why that would impact how I was viewing the form on JotForm's website. Maybe it was just a timing issue (though I struggled to troubleshoot my own issue for 30 minutes before submitting the question.) Anyway, it is working now but perhaps you could show me how to clear the form cache? I assume that won't impact the previous submissions I already have collected from the form?
- JotForm SupportaubreybourkeAnswered on January 02, 2018 at 11:04 AM
It was definitely a cache issue.
Please see this guide: