What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission Date in PDFs is based on server time

    Asked by ciees on September 26, 2012 at 07:41 PM

    Hi, jotform team !! How are you ?

    When a filled submision arrives as PDF to my dropbox, the time displayed inside the PDF is for example 10:00 (East Coast of USA, I guess) but the real submision time in my clock is 16:00 (Madrid, Spain) and this is the time I should collect. The difference is exactly 6 hours and for sure it is a tiny question of my setup, but I can't find it.

    I do not know if the autorespond to the user has the same error as well. How I setup it as well?

    Thanks a lot !!

    Page URL:
    http://form.jotformeu.com/form/22614619339356

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    JotForm Support

    Answered by Mike_T on September 26, 2012 at 08:10 PM

    Thank you for contacting us!

    This is the server submission time. I have created a ticket and forwarded it to our Development Team to see if we can find some solution on this.

    Email Autoresponder should be fine.

    We will get back to you as soon as we have any updates.

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    JotForm Support

    Answered by ozan on October 03, 2012 at 10:31 AM

    Hi,

     

    I've fixed the issue. From now on, submission date will be written in the user's choice of time zone.