Why my plan is canceled?

  • Profile Image
    Asked on January 02, 2018 at 12:40 PM

    Boa tarde !

    Tenho uma assinatura, onde pago 19,00 dólares mensais e agora, fui verificar e minha assinatura foi cancelada ?

    Gostaria de saber qual o motivo !


  • Profile Image
    Answered on January 02, 2018 at 01:56 PM

    Your PayPal subscription was canceled, apparently, your payment failed, and it tried to charge you on 23rd and 26th, but it failed both times so the subscription was canceled.

    You can check your PayPal by using this subscription number: S-0LK841344L0678106.

    You could try to upgrade again through the billing page: https://form.jotform.com/pricing

    Let us know if you have any further questions.

    Thank you!