I am no longer able to edit a form and have the following error message

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    harristim
    Asked on January 02, 2018 at 01:15 PM

    I am receiving the following error message - Unexpected error occurred control paypal and can no longer edit my form.


    Screenshot
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    John_Benson
    Answered on January 02, 2018 at 02:30 PM

    Could you please provide the form link so we can investigate it?

    I am assuming that you're referring to this form: http://www.jotform.us/form/73516442305148

    If yes, I checked the form and I can see the Payment field properly. Here's a screenshot:

    151492069941241a.png

    If you're referring to a different form, please let us know so we can check it.

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    harristim
    Answered on January 02, 2018 at 05:43 PM
    Thanks,
    That's the form, but I since updated by going back to a previous version.
    I got an error message after trying to edit the "my products". My screen
    would then go completely white. Not sure what was going on. I cleared my
    cache as recommended.
    Tim
    *Tim Harris*
    Green Mountain Valley School
    802-583-1705| tharris@gmvs.org | www.gmvs.org
    271 Moulton Road, Waitsfield, VT 05673
    ...
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    John_Benson
    Answered on January 02, 2018 at 07:16 PM

    Please try clearing your browser cache. Here's a guide that you can follow: http://www.refreshyourcache.com/en/home/. Choose your internet browser and follow the guide.

    I cloned your form using Incognito mode and I was not able to replicate the issue. Here's a screen capture of my test using Incognito mode:

    151493857054xxx3.gif

    Please try it and let us know how it goes.

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    harristim
    Answered on January 02, 2018 at 08:43 PM
    Thanks. I did clear the cache and reverted back to an earlier addition so
    you won't be able to replicate. Took some time to rebuild the form, but is
    working fine now.
    Thanks!!
    *Tim Harris*
    Green Mountain Valley School
    802-583-1705| tharris@gmvs.org | www.gmvs.org
    271 Moulton Road, Waitsfield, VT 05673
    ...