What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploaded files are not going to dropbox

    Asked by Marcelo_Moss on September 26, 2012 at 10:01 PM

    I integrated a form with dropbox. The integration is fine and I can see the jotform folder on DB. But when I uploaded archives for testing they did not go to DB. They appear on my reports though. By the way, when I upload files to DB does they count on your limit too? And how about sending count, is it per form or total?

    Thank You.

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    Answered by jeanettebmz on September 26, 2012 at 10:14 PM

    Our developers are aware of this issue and are working on it.

    The current API limit is supposed to 150MB per file, but it seems Dropbox has set a temporary limit on it. So it seems only files less than 5 MB will go through.

    We have hope to have this resolved as soon as possible

     

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    Answered by jeanettebmz on September 26, 2012 at 10:17 PM

    To answer your other questions , yes, each submission and uploaded file counts in any of your forms , as it is taken per account, not per form