Paypal Pro: authorize only doesn't work

  • Profile Image
    ghengizshon
    Asked on January 02, 2018 at 01:53 PM

    I have the payment settings of my form programmed to authorize payments instead of actually charging the credit card. However it is not working and cards are being charged.

  • Profile Image
    aubreybourke
    Answered on January 02, 2018 at 02:55 PM

    I checked your form http://www.jotform.us/form/71925444584161

    And saw that you have authorization disabled.

    1514922838The Easiest Online Form Builde

  • Profile Image
    ghengizshon
    Answered on January 02, 2018 at 03:44 PM

    I have switched it to off on numerous occasions. It just keeps switching back by default.

  • Profile Image
    ghengizshon
    Answered on January 02, 2018 at 04:43 PM
    I have switched it to authorize on numerous occasions. It keeps defaulting
    to off.
    ...
  • Profile Image
    aubreybourke
    Answered on January 02, 2018 at 04:48 PM

    Its possible Paypal Pro doesn't support this feature. I asked my colleagues and they think we should escalate the issue to Level 2 support to get a better answer.


    Level 2 support will investigate and post a response on this thread.

  • Profile Image
    olivia
    Answered on January 04, 2018 at 10:43 AM

    Hello ghengizshon,

    We are sorry for the issue you have experienced. 

    Firstly, I have check PayPal Pro Authorization Only feature. It is seen that it is working correctly. Please have a look at the following images:

    Seller:

    1515080510Screen Shot 2018-01-04 at 18.3

    Buyer:

    1515080531PaypalActivity_jotform.png


    Second,    "I have switched it to authorize on numerous occasions. It keeps defaulting to off."

    From your comment above, I think your issue was about another problem. Two days ago, there was a problem about saving form changes. The issue should be fixed. Could you please try again?

    I will be awaiting for your reply.

    Thank you for your understanding.