- benjamingAsked on January 02, 2018 at 02:08 PM
I want to duplicate a form, but as I have more forms than allowed by my bronze plan, Jotform refuses to. However, I'd like to duplicate a form, and then delete another one.
Would that be possible?
Or is there another way I can copy an existing form over another existing form?
- JotForm SupportKiranAnswered on January 02, 2018 at 03:34 PM
I have checked your account and see that it is currently holding Bronze subscription plan. Please note that the Bronze subscription plan account can hold only 25 active forms. Since the forms are grandfathered in your account, you can use them as long as you want to. However, you'll not be able to create a new form in the account. If you need to create a new form, it is required to upgrade your account to the next available plan as per your requirement.
- benjamingAnswered on January 03, 2018 at 02:54 AM
I'm afraid your support is not much of a support. I'm aware that at a certain moment in time, you decided to limit the number of forms. My problem is not that I don't have sufficient number of forms. My problem is that I can not copy content of one form to another.
The problem would be solved if you, for instance, would authorize an extra form for 10 minutes. That would leave time to duplicate one form, and erase another. Or if you would have a feauture that alows to copy the code of one form, and to paste it into another, existing, form.
Thanks for your serious consideration to help solve my problem without upgrading the plan. That would be to easy... :-)
- JotForm SupportKiranAnswered on January 03, 2018 at 03:23 AM
I understand. Unforutnately, it is not possible to increase the forms count temporarily. However, we can change the subscription plan to Silver temporarily that enables to copy the forms. Once you are done with the cloning the forms and delete them, please let us know here so that we can switch your account back to Bronze.
Please confirm so that we can proceed further. Thanks!
- benjamingAnswered on January 04, 2018 at 07:56 AM
Great! Thank you! I will send you a notice whenever I'm ready. Thanks for your much-appreciated efforts!