Why am I unable to log in?

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    Asked on January 02, 2018 at 05:34 PM

    Whenever I try to login, it says password is wrong and it is "Auto-suspended"

    Please help as we are trying to put our forms on and send it out to patients as soon as we are done. 

    Thank you 

    Kamilla at Frye Chiropractic

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    Answered on January 02, 2018 at 07:23 PM

    I have checked your account and it seems to have been suspended due to the SSN fields that you have on your form. 

    Please note that most online form builders, including JotForm, are being used for identity theft. We go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.

    When you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):


    You can also add this Terms of use widget (for the agreement)


    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.

    I have removed the fields for now so you can apply the necessary changes, your account is active now, if you have questions, please let us know.