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    Google Drive file upload integration not working

    Asked by xcelagency on September 27, 2012 at 04:39 AM

    Upon form submission, the entry is captured by your platform, the form data is pushed to the Google Docs spreadsheet and the confirmation emails are triggered all around. Unfortunately, the items uploaded are not found in our Google Drive online storage. Please assist.

    Also, I don't see where to manage the integration like with the dropbox integration (in submission options).

    Thanks,

    Shannon

    Page URL:
    http://form.jotform.us/form/22426844984161

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    JotForm Support

    Answered by idarktech on September 27, 2012 at 05:36 AM

    Hi Shannon,

    It seems to be working fine after testing it just now. Can you please remove the Gdrive Integration, then clear your browser's cache and re-integrate your form once again?

    To remove integration,

    1. Click Setup & Embed

    2. Click Integrations

    3. Select Google Drive and remove the integration.

    Regarding the dropbox integration, you just need to click on the "gear" icon while you are on the submissions page. This guide will help: http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Please update us the result about this. Thank you!

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    Answered by xcelagency on September 28, 2012 at 07:40 PM

    I followed your recommended steps to get it working and now when trying to establish the integration again, I don't have the ability to use one of the form fields for subfolder naming. Also, I already know how to manage the dropbox integration - that wasn't my question. My question was where is the manage screen for the Google Drive integration? I know where it is for Dropbox but cannot locate it for Google Drive. Please advise.

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    JotForm Support

    Answered by EduardoMendez on September 28, 2012 at 08:38 PM

    @xcelagency

    We apologize for the issues that you are having with the Google integration.  We are aware of the issue with the subfolder naming ability and our dev is working on a solution.  We will let you know as soon as we have an update.

    As per the Google drive integration, at this point, the settings would be defined at the time of integration through the wizard as explained on this guide.

    Thank you again for your patience.

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    Answered by xcelagency on September 28, 2012 at 09:15 PM

    Thank you. I'll await your update with resolution on subfolder naming before attempting integration again.

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    Answered by xcelagency on October 01, 2012 at 05:48 PM

    Hi Team,

    Any resolution on this issue? We're actively taking submissions and would like to reintegrate with the ability to customize the folder settings. Please advise.

    Thanks,

    Shannon

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    Answered by xcelagency on October 01, 2012 at 05:54 PM

    Nevermind.....just tried it and it seems to be working now. Yay!

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    Answered by davidgoebelstate on October 01, 2012 at 06:09 PM

    @xcelagency - Every time I setup my integration with Google Drive it works fine for exactly the first hour.  However, after the 60th minute it no longer pushes the submissions up to Google Drive.  Have you experienced this issue as well?  If not, check your Google Drive folder after the first hour of being reconnected and see if you are still getting submissions.  Just curious as I am trying to troubleshoot if there is an issue with my Google drive or Jotform. Thanks.

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    Answered by davidgoebelstate on October 02, 2012 at 10:20 AM

    Just an FYI - They patched the Google Drive code and now all of my forms are sending submissions successfully.

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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 10:50 AM

    @davidgoebelstate

    Thanks for the update!

    Can you please further specify who patched the code?  We are glad to hear things are working again!

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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 10:52 AM

    I saw the post by one of our developers on this thread.  Glad all is back to normal and our apologies for the inconveniences!