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GoyaAsked on January 2, 2018 at 8:57 PM
I want to remove my credit card information from automatically renewing. What do I need to do?
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Jeanette JotForm SupportReplied on January 2, 2018 at 11:58 PM
I have canceled the current subscription that just renewed, can you please confirm that you want the account downgraded back to free? In that case, we would owe you a refund.
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GoyaReplied on April 2, 2018 at 9:43 PMI do not want it cancelled however I do not want it renewed automatically again and I would like the credit card information removed.
Please confirm you can do that.
Yiana Leichtling
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Kiran Support Team LeadReplied on April 2, 2018 at 11:59 PM
Please note that the subscription will not be renewed automatically after cancelling the subscription. The account shall be holding Bronze plan till the end of the current subscription period i.e., Jan 3, 2019.
I have sent a request to our manager for the removal of the credit card information from the payment processor. Once the information is removed, you'll be updated here.
Thank you!
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Kiran Support Team LeadReplied on April 3, 2018 at 12:37 AM
@Yiana,
As per your request, the credit card information from the payment processor has been removed now.
Thank you!