Request to change account username to update the username included in the custom URL

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    upholsteryworkslv
    Asked on January 03, 2018 at 02:01 AM

    I have been grandfathered in with the incredible pricing of $45 per year and now I'd like to use this account for my other business. I created another account hoping that sharing forms would work but I learned that I need your help lol.

    So the current account is upholsteryworkslv and new account (to delete) is hushxpose. I'd like to convert upholsteryworkslv into the name hushxpose. 

    I've already updated emails and logo's but need the username and url converted so that I can launch my Valentines day form asap.

    Can you help?

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    Mike_G
    Answered on January 03, 2018 at 02:57 AM

    I would like to apologize for any inconvenience. As you have also mentioned the hushxpose account is an existing account which means that the username is already taken. Deleting an existing account would not make its username available for other accounts to use.

    I would suggest that you log in to the hushxpose account and open a request here in the support forum using that account to request to update its username to make it available for the upholsteryworkslv to use.

    If you have other questions or concerns, please feel free to contact us again anytime.

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    upholsteryworkslv
    Answered on January 03, 2018 at 03:20 AM

    Hi Mike! I just put that request in on that account

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    Mike_G
    Answered on January 03, 2018 at 10:16 AM

    I see that you have already created the request here. However, it is not a request to update the username of that account, but to only delete it. Again, deleting the account would not make its username available for other accounts to use.

    You may respond to that thread and ask us to revert the changes (account deletion). Then, provide us at least three usernames for the hushxpose original account so that we may try the other two if the first one is no longer available.

  • Profile Image
    upholsteryworkslv
    Answered on January 03, 2018 at 11:47 AM

    Sorry! I was half asleep. So please just convert this account HushHushShoot which is available. (Please change both the URL and the username) Thank you Mike!!

  • Profile Image
    Mike_G
    Answered on January 03, 2018 at 12:31 PM

    As you have requested, I have updated the username of your account, upholsteryworkslv, to HushHushShoot.

    Also, the custom URL of your form now works — https://form.jotform.com/HushHushShoot/vday2018.

    If you have other questions or concerns, please feel free to contact us again anytime.

  • Profile Image
    upholsteryworkslv
    Answered on January 03, 2018 at 12:43 PM
    Whoop! Yes it does thank you so much!!
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