Worldpay: Unable to Verify Worldpay Integration

  • Aglow
    Asked on January 3, 2018 at 4:06 AM

    Hi

    I am trying to integrate Worldpay on to my new form "Medjugorje 6th May LHR 2018 New".

    On Clicking "Verify" I am getting the error message "Unable to verify".

    I have contacted Worldpay who assure me that everything is set up correctly their end, and this would make sense as we received a payment last night through our website & Jotform.

    Please could you find out what the issue is and fix it?

    Many Thanks

    Jonathan Baylis

    Jotform Thread 1337195 Screenshot
  • Ardian_L
    Replied on January 3, 2018 at 5:54 AM

    I found the form " Medjugorje 6th May LHR 2018 New " in the trash. I have restore it to the inbox and checked. Looks like the Installation ID is missing. Please make sure that the ID and the currency are the same as in Worldpay account. 

    1514976872WorldPay Screenshot 10

    For more information please check on how to integrate WorldPay

  • Aglow
    Replied on January 24, 2018 at 10:37 AM

    I duplicated an old form and amended it as a work around until Jotform fix it.


    This form was no longer any use which is why I put it in the trash. It did originally have Installation ID and currency, but on clicking SUBMIT I was getting the error message "unable to verify" . It's still the same problem on new forms...

  • Elton Support Team Lead
    Replied on January 24, 2018 at 11:43 AM

    If you have everything setup and you received an actual payment then your Worldpay integration is working. There's no need to verify it. 

    Anyhow, I am escalating this to our developers so they will further check the verify integration feature. It seems this is broken, even if the integration is perfectly configured.

  • york
    Replied on May 8, 2018 at 9:57 AM

    I removed the verification button to avoid any confusion.

    You can simply test your Worldpay integration using test mode.

    1525787768Screen Shot 2018 05 08 at 16 4 Screenshot 10

    Apologies for the inconvenience this has caused to you.