I get a different layout when cloning a form

  • CalderElearn
    Asked on January 3, 2018 at 6:49 AM

    Hi there,

    We keep on facing problems with Version 4 of Jotforms. Its not only annoying - it looks like we are be treated as B-testers. That is not what i pay for!

    Suddenly it seems no longer possible to clone a form.
    More precise: i can clone a form, but the result is not what i exspect it to be!

    This is how my original looks like:
    1514979757Jotform Origineel Screenshot 10

    But this is what my clone looks like:

    1514979791Jotform Clone Screenshot 21

    Can you please explain what is going wrong and fix it?

    Thanx,

    H. Raaijman
    heinie.raaijman@capabel.nl

    Jotform Thread 1337273 Screenshot
  • Adrian
    Replied on January 3, 2018 at 8:37 AM

    That is because JotForm now offers two types of Form Layout.

    All Questions in One Page (the original) and Single Question in One Page (the cloned).

    I have changed the Layout of your cloned form.


    You can also do that by going to Form SETTINGS, click the SHOW MORE OPTIONS button, then scroll down and find the Form Layout option, you can change it to which ever layout you want.

    I get a different layout when cloning a form Image 20


    To change the Layout of all the forms you create in the future, go to your Account Settings and change the Form Layout to All Questions in One Page.

    I get a different layout when cloning a form Image 1 Screenshot 31


    We are sorry for the inconvenience. Let us know if you need anything else.

  • CalderElearn
    Replied on January 3, 2018 at 9:06 AM

    I'm very grateful for your help.

    It is truly a relief.

    Can't you send an newsletter 'what's new' every now and then so we know that something changed?

    H.

  • Kevin Support Team Lead
    Replied on January 3, 2018 at 10:20 AM

    In order to properly forward your request to our second level, I have moved it to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1337468 

    Thanks.